Customer Relationship Management
EMG provides the vendor with comprehensive, innovative B2B marketing solutions that manage the entire sales, customer service, credit, and distribution process while reducing the costs associated with servicing their small to mid-size accounts. With our network CRM package, any sales rep is able to take incoming customer calls and answer their questions or take their order – no waiting required.
Direct Inside Sales Team
Appointed EMG associate(s) will call solely on the small dealer customer base working to build this segment of your business. Our sales force focuses on your underserved accounts by reaching them with greater frequency and with a speed that is unmatched in the industry. The end result is a targeted sales and lead generation solution that exceeds your expectations.
Our proven sales and lead generation solution delivers superior results, giving vendors the power to increase sales from underperforming customers, win new customers, and identify new opportunities for growth. Our associates understand the importance of properly qualifying leads and then managing those leads to ensure they are converted into revenue for your company.
When your small customer base includes Internet based retailers, EMG offers a dedicated fulfillment facility that ships your products directly to the consumer. This program can be seamlessly integrated into the small dealer program and is an effective way to keep your business growing without investing in additional infrastructure and resources.
Completing the sale is only half the battle! Ensuring the proper customer service is critical to maintaining a hard-won client. Your EMG associate will work with the vendor liaison to handle customer issues, then will pass the info on to the customer(s). This eliminates having hundreds of small customers calling into your customer center – EMG fields the calls for you!
Interactive B2B Website
In the event you have sales representatives in the field who work with the small customers, EMG can build and maintain a specific website for their use. By providing product information, images, pricing and available inventory, the reps can more effectively sell your products. Online purchase order entry, shipping information and open order management allow the reps to manage their business without constant factory contact, which enables you to focus your resources on key customers.
Our highly-trained representatives are fully versed on your products, which enables them to quickly assist your clients who have detailed questions regarding product information, troubleshooting and more. With continued on-going training from the vendor, we are able to resolve more issues over the phone, helping our vendors reduce the high costs of product returns, while adding incremental sales.
Credit and Collections
EMG assumes the responsibility of credit and collections for the small dealer customer base – the vendor manages one invoice for EMG – we do the rest!
EMG ships orders to the small dealer customer base – from pallet orders to drop ship fulfillment orders. The vendor ships to EMG by the truck-load, we break the shipment out and re-distribute accordingly. EMG utilizes three warehouses to efficiently handle vendor goods – from the East Coast to the West Coast, we’ve got you covered!
EMG will work within the vendor guidelines to manage advertising opportunities with each customer. Because the small dealer advertising program is handled internally at EMG, the vendor is taken out of the equation!
Return Goods Management
EMG’s return policy mimic’s that of the vendor and is fair and flexible. It allows the return of goods from the customer with minimal hassle.